Sensor replacement service

(1 customer review)


* NOTE: After checking out, you will receive an email with details on where and how to mail your device to be sensor replaced at our KETOSCAN facility. To correctly replace the sensor & calibrate your unit, it requires the use of advanced breath acetone simulators and trained Ketoscan Calibration Technicians. So we do NOT mail sensors to customers to replace themselves.

The high-grade sensor in Ketoscan mini is always exposed to interfering gasses, saliva, temperature fluctuations and humidity. So device is locked after 300 test cycles (max 320) to maintain its quality and accuracy. Sensor replacement and re-calibration are necessary. Return the device to our service center.

Over time(300 test cycles-320max), the self diagnostic test mode is less effective and KETOSCAN mini will not provide accurate results.
Device is locked after 320 test cycles.
Sensor replacement(and calibrated) your KETOSCAN mini will be as good as new!


Why the sensor replacement is required

The KETOSCAN mini uses a very sensitive sensor that detects a very low concentration of millions of parts per million (ppm) to measure ketones with acetone. If you use sensors frequently, it will inevitably need to re-adjust accuracy due to contamination by various interfering substances in your breath, and this process is called calibration. Since calibration alone cannot fully revive the sensor, Ketoscan provides a sensor replacement service to replace and calibrate the sensor with a new one.

What is the process of sensor replacement service?

When is the sensor replacement required?

1. When using KETOSCAN mini more than 300 times
2. When using KETOSCAN mini for more than 1 year
*Whichever comes first

KETOSCAN mini provides 20 additional measurements upon reaching 300 times use and stops the instrument entirely upon completion of 320 times use.
From the time of reaching 300 usage times, the KETOSCAN app provides messages 3 times recommending sensor replacement. Please apply for the service to avoid any inconvenience.

1 review for Sensor replacement service

  1. azrealmmxvi (verified owner)

    Sensor replacement service was straightforward easy to accomplish. I simply packed up my Ketomini in the original box it came in, and put it in a USPS box to be mailed to California. Hyunseok Oh was helpful in facilitating the fast turnaround of the meter service, total time was less than a week! The meter was as good as new, with a fresh 300 day countdown. An exceptional company and people to deal with!

Add a review

Your email address will not be published. Required fields are marked *