Why the sensor replacement is required
The KETOSCAN mini uses a very sensitive sensor that detects a very low concentration of millions of parts per million (ppm) to measure ketones with acetone. If you use sensors frequently, it will inevitably need to re-adjust accuracy due to contamination by various interfering substances in your breath, and this process is called calibration. Since calibration alone cannot fully revive the sensor, Ketoscan provides a sensor replacement service to replace and calibrate the sensor with a new one.
What is the process of sensor replacement service?
When is the sensor replacement required?
1. When using KETOSCAN mini more than 300 times
2. When using KETOSCAN mini for more than 1 year
*Whichever comes first
KETOSCAN mini provides 20 additional measurements upon reaching 300 times use and stops the instrument entirely upon completion of 320 times use.
From the time of reaching 300 usage times, the KETOSCAN app provides messages 3 times recommending sensor replacement. Please apply for the service to avoid any inconvenience.
azrealmmxvi (verified owner) –
Sensor replacement service was straightforward easy to accomplish. I simply packed up my Ketomini in the original box it came in, and put it in a USPS box to be mailed to California. Hyunseok Oh was helpful in facilitating the fast turnaround of the meter service, total time was less than a week! The meter was as good as new, with a fresh 300 day countdown. An exceptional company and people to deal with!
Ghary Won (verified owner) –
Very pleased at how quickly this process went, despite the pandemic. I shipped them my Ketoscan unit and got an email a few days later that they received it. Another few days passed and servicing was done and I was informed it was being sent back to me with a tracking number. Great communication and quick turnaround! I love the idea the unit needs a sensor replacement every so often to insure its continued accuracy. One of the best purchases I’ve made as I continue to lose weight on keto.
Angels (verified owner) –
Speedy and efficient service.
This is my second time having my Ketoscan Unit reset. Great communication and I definitely would recommend using this service.